1. Introduction 

These General Terms and Conditions (“Terms”) govern your use of the services offered by FairPrice Limited PNG (“FairPrice,” “we,” “us,” or “our”). By accessing or using our services, including our website, mobile app, or physical stores, you agree to be bound by these Terms.

2. Services Offered

FairPrice offers a variety of services, including:

• Sale of groceries, household goods, and other merchandise.
• Online shopping and delivery services.
• Loyalty programs and membership benefits.
• In-store services like customer assistance and product demonstrations.

These Terms apply to all of our services, and additional terms may apply to specific services as outlined during checkout or use.  

3. User Accounts

You may be required to create an account to access certain services, such as online shopping or loyalty programs. You are responsible for maintaining the confidentiality of your account information and password. You are also responsible for all activity that occurs under your account.

4. Orders and Purchases

When you place an order or make a purchase through FairPrice, you agree to pay the listed price for the products or services. We reserve the right to change prices without prior notice. We will make reasonable efforts to ensure all pricing information is accurate, but errors may occur. In the event of a pricing error, we will notify you before processing your order and offer you the option to cancel or confirm your purchase at the correct price.

5. Payment

We accept various payment methods, which may be displayed at checkout. You are responsible for ensuring sufficient funds are available for your purchase. We reserve the right to cancel orders if payment is not authorized.

6. Delivery

Delivery fees and timelines will be displayed during checkout. We will use reasonable efforts to deliver your order within the estimated timeframe, but delays may occur. You are responsible for ensuring someone is available to receive the delivery at the designated time and location.

7. Returns and Refunds

Our return and refund policy is available on our website or in-store. Generally, you can return most unopened and unused items with a receipt within a specified timeframe. We reserve the right to deny returns or offer store credit instead of a refund depending on the product and circumstances.

8. Intellectual Property

The content on our website, mobile app, and marketing materials, including trademarks, copyrights, and logos, is the property of FairPrice or its licensors. You may not use any of this intellectual property without our prior written consent.

9. User Conduct

You agree to use our services in a lawful and respectful manner. You will not:

• Upload or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, hateful, or racially or ethnically offensive.
• Disrupt or interfere with the security of our website, mobile app, or services.
• Use our services for any unauthorized commercial purpose.
• Violate any applicable laws or regulations.

10. Disclaimer

Our services are provided “as is” and without warranties of any kind, express or implied. FairPrice disclaims all warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement. FairPrice does not warrant that the services will be uninterrupted or error-free, that defects will be corrected, or that our website or the server that makes it available are free of viruses or other harmful components.

11. Limitation of Liability

FairPrice will not be liable for any damages arising out of or related to your use of our services, including, but not limited to, direct, indirect, incidental, consequential, or punitive damages.

12. Termination

We may terminate your access to our services at any time, for any reason, and without notice. You may also terminate your account at any time.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Papua New Guinea.

14. Entire Agreement

These Terms constitute the entire agreement between you and FairPrice relating to your use of our services.

15. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

16. Amendment

FairPrice reserves the right to amend these Terms at any time by posting the amended terms on our website or mobile app. Your continued use of our services following the posting of amended Terms constitutes your acceptance of the amended Terms.

17. Contact Us

If you have any questions about these Terms, please contact us at:

• [Email Address] 
• [Phone Number]
• [Physical Address (optional)]